Frequently Asked Questions

Q: Do you have a regular newsletter so I can stay informed about courses?

A: Yes, sign up for our training newsletter here (4-6 issues per year)

Q: Where do you provide training?

A: CEH has four office locations: Wallingford (Oxfordshire), Lancaster, Bangor (Wales) and Edinburgh. Most courses are provided in one location only. Please see the course detail.

We also provide training in collaboration with partners in other UK locations. On occasion, we provide training courses outside the UK. This is typically in the context of a research project or training contract with an international development organisation.

Q: Can you advise on suitable accommodation?

There is plenty of accommodation available near our Wallingford, Bangor, Lancaster and Edinburgh sites. Please use standard search portals for hotels and B&B.

guide for accommodation near our  Wallingford site

guide for accommodation near our  Lancaster site 

guide for accommodation near our Edinburgh site

guide to accommodation near our Bangor site

Q: How do I get to the training location?

A: Most of our training locations are accessible by train (in combination with a short bus journey). Each course provides detail on “how to get there” and material provided in advance will give you a map and a detailed description of travel options.

Q: How about parking?

A: There is no charge for parking at Wallingford and Edinburgh. Parking at Bangor and Lancaster is limited and may require a permit. If you are staying overnight, parking at your Hotel may be a good option, too.

Q: Is there a discount for students?

A: Yes.  Most courses are discounted for students, typically 10%, but some courses more. Other courses are free for certain students (e.g. NERC-funded PhD students) or members of specific research projects.

Q; Do you also provide bespoke or in-house training?

Yes. If the number of learners is sufficient, we also provide training at your office location tailored towards your needs. Please enquire with our Business Development Manager (Training), Dr Ingo Schüder ingsch@ceh.ac.uk or 01491 69 2225.

Q: Are accommodation and food included in the price?

A: CEH provides refreshments and lunch for all courses. Some courses that run for more than one day include a training course dinner. Accommodation costs are not included in the course fee (unless specifically stated).

Q: How do I know the course is right for me?

A: Each course listing will say who the course is targeted at, provide a more detailed description of course content and state any prior requirements of skills or knowledge (where appropriate) and learning outcomes. The course description will list learning objectives and/or learning outcomes

Q: Do I need to bring anything with me?

A: This depends on the course. We will provide you with presentations and other material in electronic (and printed) format in advance of the course. If taking notes electronically is your preference, we recommend you bring your laptop or notebook.  If there is anything specific you need to bring, we will share this with you well in advance of the training course.

Where access to a computer is essential (e.g. GIS or data modelling), this will be provided by CEH. Clothing required for field visits will be stated in the joining instructions.

Q: Can I get a refund for a course if I am not able to attend?

A: If you cancel your course more than six weeks before the training course, you can do so by paying a £50 administration fee. If you cancel later, you can attend the same course at a later date (subject to availability) or attend another course instead (subject to availability).

Q: How do I pay for training courses?

A: We use an online booking system (accepts credit & debit cards). When you sign up online, you will immediately get an automated email response that includes your invoice. We do not provide the opportunity to pay via purchase order and Invoice (please ask for exceptions, e.g. large group bookings).

Q: Does the course fee include VAT?

A: No. As an academic organisation, CEH is exempt from charging you VAT on training courses.

Q: Are your courses CPD certified?

A: Some of our courses are accredited by the Association for Geographic Information. This includes the drones training and the introduction to GIS. We are working towards all our courses being CPD certified. Please ask for more details.

Q: Do you provide online learning?

A: Some of our courses have an online learning element to it. We do not provide online-only courses, yet.

Q: What about learning evaluation?

All our courses include a feedback form at the end asking the learner about learning objectives and other aspects. Some courses may have a pre-course and post-course questionnaire or a mini-test at the end of the course to evaluate and demonstrate the learning effect. We also provide our learners with a learning journal they may wish to use during and after the course.

 

If you have any other question not addressed here, please do not hesitate to contact our Business Development Manager (Training), Dr Ingo Schüder, by email ingsch@ceh.ac.uk or phone +44 (0)1491 69 2225.

 

last updated: 3 July 2019